What if a bike is broken?
What to do if your bike gets broken or damaged.
We expect a reasonable amount of wear and tear with our subscription bikes, so don't worry about small marks and general service repairs (new cables, new tyres etc.)
However, if we suspect that the bike has been used outside of a usual child’s cycling then we may have to charge a fee for repairs. In extreme circumstances, we may have to claim back the value of the bike.
Reasons you could be charged for repairs:
Damage to any part of the bike that means we have to make repairs outside of our routine maintenance
Damage that affects the structural integrity or safety of the bike
Damage that means the bike has to be written off
Our bikes are pretty hardy things and it is rare that we have to claim back repair costs from a member. We hope that as long as you use your judgement and common sense, this won't be something that you have to worry about.
If you want some tips on how to take care of your bike, why not have a look at our guide on how to maintain your bike.